This collection of articles addresses common questions and inquiries we receive.

Welcome to the Switchboard Live FAQ! We've gathered answers to the most common questions our users ask about their accounts, billing, technical setup, and streaming to different platforms. This page is organized by category to help you find what you're looking for quickly. If you don't see your question answered here, don't hesitate to reach out to our support team for help.

FAQ: Frequently Asked Questions

Switchboard Glossary

Do you offer a Free or non-profit subscription?

Feedback

Roadmap

Changelog

Hi there! This section is to help familiarize you with the basic Elements of Switchboard Connect

Switchboard Start Guide

We are so glad you are here and have begun the Switchboard Journey! We've created this essential guide to help you get started with multistreaming using Switchboard Live.

Switchboard Live Initial Set up

The workflow page is where you'll spend the majority of your time when logged into your Switchboard account.

Workflow Page

This resource will guide you through creating a stream group in your Switchboard Cloud account. You can add destinations and set up your group so that you can go live.

Stream Groups

This guide will introduce you to Destinations, the core of our platform that allows you to broadcast a single live video to all of your channels simultaneously. Think of a "Destination" as any online channel you want to send your stream to. You can go live on an unlimited number of destinations in your Switchboard Live Account.

Switchboard Live: Add Destinations

Learn how to connect your live streaming software encoder with your Switchboard account. 

Switchboard Live: Connect Your Encoder

Switchboard Live: GO LIVE!

Onboarding Video

Switchboard allows you to live stream to an unlimited number of destinations. You can Multistream to Native and Custom RTMP destinations.

What Destinations can I go live to using Switchboard?

Now that you've set up your Switchboard account, you need to make sure your encoder is properly configured to send the best-quality stream to your multiple destinations. Below, you will find our recommended streaming settings, which are based on recommendations from Facebook, YouTube, LinkedIn, and X.



Switchboard: Configure your Encoder Settings

This resource provides a brief overview of the four different types of live streaming encoders.

Which Encoder Should I Use with Switchboard Cloud?

Learn how to start Multistreaming with Switchboard Live. This section provides all of the details for connecting your social media channels like YouTube, Facebook, LinkedIn, X(Twitter), Rumble, Twitch, and Custom RTMP destinations. Remember, with Switchboard Live, there are NO LIMITS to the number of destinations you can Go Live on. 

Destinations

Rumble

In this article, you'll learn How to add a Rumble channel to your Switchboard account and Go Live!

How to Go Live on Rumble from your Switchboard Account

Learn how to Manage YouTube with your Switchboard Account

YouTube

If you're excited to go live on YouTube, the first step is to enable live streaming for your channel. Don’t worry! It’s super easy, and this guide will walk you through all the simple steps to get you started.

How to Enable Live Streaming on YouTube

This article will teach you how to link a YouTube channel to your Switchboard account for the first time.

Connecting YouTube to Switchboard Connect

If you want to go live on a scheduled YouTube event using Switchboard Live, this guide walks you through everything you need from setting up the event in YouTube Studio to connecting it through Switchboard using a persistent stream key or a one-time event custom RTMP setup.
 

How to create a scheduled YouTube Event and Go Live with Switchboard

Learn how to Connect Facebook with your Switchboard Account

Facebook

This resource explains how to add a Facebook Business Page with your Switchboard Account. 

Connecting Facebook Business Page with your Switchboard Account

How to Add a Facebook Profile, Page or Group as a Custom RTMP in Switchboard Cloud

This article will teach you how to add a Facebook Profile and Personal Page to your Switchboard account. The first time you set up your Switchboard account, you'll need to connect Social channels to your Switchboard account one time.

Connecting Facebook to Switchboard

How to create a Facebook Live event and Go Live with Switchboard

With Switchboard Cloud, you can stream live to any Facebook Group for which you have Admin permission. We'll cover the steps on how to live stream to a Facebook Group using the RTMP method.

Stream to Facebook Groups with Switchboard Cloud

Twitch

Connecting Twitch to Switchboard Cloud

A smooth, professional-looking stream on Twitch starts with the right encoder settings. If your viewers are experiencing buffering, pixelation, or dropped frames, incorrect encoder settings are often the cause. This guide provides the official recommended settings for streaming to Twitch through your Switchboard account. Following these recommendations will help you deliver a stable, high-quality broadcast that keeps your audience engaged.

Switchboard and Twitch: Recommended Encoder Settings

Learn how to connect LinkedIn with your Switchboard Account

LinkedIn

Connecting LinkedIn to Switchboard allows you to multistream webinars, town halls, and professional updates directly to your network. To stream to a Company Page, you must first authorize your personal LinkedIn Profile as the administrator.
This guide covers how to connect both personal Profiles and Organization Pages, as well as the required video specifications for a stable broadcast.

Connect LinkedIn with your Switchboard Account

While we recommend using our direct integration for most cases, there are times when you need to connect to LinkedIn manually, especially when streaming to a LinkedIn Live Event. This guide will show you how to use the Custom RTMP feature in Switchboard to connect to LinkedIn. This method is the perfect solution if you've been invited as a speaker to an event or need to stream to a destination without direct authorization.

Connect to LinkedIn Live as a Custom RTMP

Learn how to connect X with your Switchboard account.

This support article will review the detailed steps for adding X(Twitter) as a Custom RTMP destination in the Switchboard account and Going Live.

How to Add X (Twitter) as a Custom RTMP Destination into your Switchboard Account

Connecting X (formerly Twitter) to Switchboard allows you to broadcast live video directly to your followers' timelines. This is a vital tool for delivering real-time community updates, breaking news, and event coverage instantly. This guide explains the one-time authorization process to link your accounts. Once connected, you can easily toggle X on or off for any Stream Group, ensuring your team is ready to go live at a moment's notice without needing to log in repeatedly. 


Connecting X ( Twitter ) to Switchboard

Learn how to connect different types of RTMP destinations with your Switchboard Account


RTMP Destinations

Connect your Switchboard Account with MixCloud

Vimeo is an excellent platform for reaching a professional audience with high-quality, ad-free video. By connecting your Vimeo account to Switchboard, you can multistream your webinars, virtual events, and company announcements seamlessly. This guide will walk you through the steps to authorize your account. Please note that you must have a Vimeo Premium, Advanced, or Enterprise subscription to use their live streaming service.

How to Go Live to Vimeo from Switchboard

This support article will go over the detailed steps on how to Go Live to TikTok from your Switchboard account.

Go Live on TikTok using Switchboard

Connect dlive with Switchboard Cloud

Want to engage your community directly on Telegram? With Switchboard, you can go live in your Telegram Channels and Groups using our Custom RTMP feature. This guide will walk you through the process, which involves starting a live event in your Telegram app to receive your unique stream credentials and then adding them to your Switchboard account. Let's get started

How to Go Live on Telegram using Switchboard

Connect your Switchboard Account with Airmeet

If you want to add a custom destination to your Switchboard account, don't worry, we've got you covered. This support article will guide you step-by-step through adding a custom RTMP destination to a Stream Group on your Switchboard Account. The great thing about Switchboard Live is that there are no limits to the number of destinations you can live stream to, including RTMP destinations! So go ahead and connect as many as you want.

Add a Custom RTMP Destination to your Switchboard Account

Ready to take your Instagram Live broadcasts to the next level? This comprehensive guide walks you through connecting Instagram's Live Producer feature to Switchboard Cloud, enabling you to multistream professional-quality content directly to Instagram and other platforms simultaneously.

Connecting Instagram to Switchboard

How to Add Existing Destinations to a Stream Group

Switchboard can connect to any live streaming application that supports RTMP. This section provides detailed instructions with the steps to do so.

Live Streaming Software and Encoders

Now that you've set up your Switchboard Live account, ensure your encoder is properly configured to send the best-quality stream to your multiple destinations. Below you will find our recommended streaming settings. These settings are based on recommendations from Facebook, YouTube, and X(Twitter). We've also included reference links for your reading pleasure. We recommend that you configure your encoder to the following settings

Switchboard Live Minimum Encoder Settings

This resource provides quick steps for finding the streaming information for your Switchboard account, allowing you to easily connect it with your live streaming software.  You can use any live streaming software that supports RTMP. 

How to find the RTMP info for my Switchboard Account

Follow the steps below to learn how to connect Quicklink Cre8 with your Switchboard Account.

How to Connect Quicklink Cre8 with your Switchboard Account

Connect Broadcast Pix with Switchboard Live

OBS is a free and open-source software that allows you to record and stream video from a number of sources. This article walks the user through the steps of linking your OBS source to Switchboard.

Connecting Open Broadcaster Software (OBS) to Switchboard

This support article will provide settings information on how to connect DataVideo-NVS25 with your Switchboard Account.

Connecting Switchboard with DataVideo-NVS25

This article guides the user through the process of streaming video from the mobile Switcher Studio app to Switchboard.

Connecting Switcher Studio to Switchboard Live Mobile Live Streaming

Connecting Zoom Meeting to Switchboard

This article will guide you through the steps to link Ecamm Live to Switchboard. To follow along with this tutorial, make sure you are logged into your Switchboard Cloud account.

Connecting Ecamm Live to Switchboard

Connect Mevo with Switchboard

Read the steps below to learn how to connect StreamYard with your Switchboard Account.

Connect StreamYard with Switchboard Live

Connecting LiveU Solo to Switchboard

Connect LivApp with Switchboard Live

Connect Atem Mini with your Switchboard Account

How to connect BeLive with your Switchboard account

Connect ManyCam to my Switchboard Account

Connect to Onestream

Elgato Game Capture

Connect Larix Broadcaster to Switchboard Cloud

Connecting Airmix Solo to Switchboard Cloud

Connect Switchboard to Streamlabs

Connecting Epiphan Webcaster X2 to Switchboard

Telestream Wirecast

Learn how to manage the destinations and groups in your Switchboard Account


Live Stream Management

The Workflow Overview page provides a comprehensive view of your current workflow inputs, ingestion points, or live stream source saved to your Switchboard Account. If your account runs multiple workflows that different team members share in your organization, you can conveniently sort and filter through them.

Workflow Overview Page

The Destination Manager page is a hub for all your saved social channels on your Switchboard account. It is similar to a bird's eye view that gives you an overview of all the authorized destinations that you've added to your Switchboard account. Whenever you add a new destination to your Switchboard account, it will automatically appear on the Destination Manager page.


Destination Manager Page

Want to connect with your audience on platforms like TikTok, Instagram Reels, and YouTube Shorts? This guide will show you how to set up your Switchboard account to go live in a vertical 9:16 video format. Follow these simple steps to ensure your stream looks perfect on mobile devices and reaches a wider audience.

How to Go Live in Vertical (9:16) format with Switchboard

This article will explain adding stream titles and descriptions to your live videos. The Biggest Takeaway will be how to customize the stream title for specific destinations in a stream group.

How to Add a Stream Title and Description to Your Live Videos

As your agency or brand grows, you might find yourself managing numerous workflows for different clients, shows, or events. To make navigating between them easier, we've built a quick navigation shortcut right into your dashboard. This guide will show you how to use the workflow switcher to save you time and clicks, so you can spend less time organizing and more time creating.

How to Quickly Switch Between Encoder Workflows

This support article provides step-by-step instructions for re-authorizing a destination in your Switchboard account.

How to Re-Authorize a Destination in Switchboard

Destination Details

Delete (Unlink) a Destination from your Switchboard Account

Keeping your Switchboard account organized makes your live streaming workflow much faster. If you no longer need a specific destination group, you can easily remove it. This guide will show you how to safely delete a group. Rest assured, this action only removes the group folder itself and will NOT delete any of the destinations contained within it.

How to Delete a Destination Group

Keeping your Switchboard account organized may require removing old or unused workflows. This guide will walk you through the process of permanently deleting a workflow from your account. Please read this article carefully, as this action is irreversible and will also permanently delete all destinations that you have created within that workflow.

How to Delete an Encoder Workflow

As your streaming operations expand, managing all of your destinations in a single list can become overwhelming. The Multiple Workflows feature is the key to keeping your account organized, allowing you to create separate, dedicated workspaces. This is the perfect solution for agencies managing multiple clients, creators producing different shows, or organizations separating streams by department. This guide will show you how to create and manage your workflows to build a more efficient and tidy account.

How to Add Multiple Workflows to a Switchboard Account

Learn the quick tips and best practices with Switchboard's best features

Switchboard Features

This guide will walk you through the process of setting up your broadcasts ahead of time, allowing you to promote your events to residents and ensure your communications are seamless and professional.

Scheduled Events

When enabled, the current date of the live stream will be appended to the tail end of the stream title. This feature is tied to the template.

How to Activate the Date Feature

How to Use the Switchboard Live "Undo Go Live Button"

Elevate your reach and boost your views with Switchboard Live's PartnerShare feature. We've created a simple, branded link that allows partners in your network to connect easily. This invitation link directs you to a professional Partner Invitation page featuring your logo, custom messaging, and a secure email verification process, ensuring that only trusted collaborators can join. PartnerShare also includes smart error handling to check if partners meet live streaming requirements. It’s the perfect tool for amplifying your streams. 

How to Use the Switchboard PartnerShare Feature

Switchboard makes it easy to start live streaming automatically so that you don't have to log into your account.

How to Use the Switchboard Autostart Feature

How to change the visibility of your live video for YouTube and Facebook Profiles

Did you receive a PartnerShare™ invite? This support article explains how to opt in and authorize your social channels so that you can carry out the next live stream and provide content to your audience.

How to Connect Your Channels with PartnerShare

Quickly check the live video on their Social Channel

This section offers troubleshooting tips. You can do it!


Troubleshooting

Troubleshoot Facebook Business Page

Troubleshooting: Perform a Speed Test

Troubleshooting: My embedded YouTube Live video will not play on my website

Disable pop-up blockers

How to verify that I am an Admin of a Facebook Group

Why is my Confidence Monitor "Not Receiving Video" from my Encoder?

Not Receiving Video

Feel free to contact one of the Switchboard Live departments. Please contact us using one of the various methods listed below.

Need to Reach Us?

Subscriptions and Billing

Follow the steps below to pay an outstanding invoice and keep your Switchboard Connect Account current.

How to Pay an Outstanding Invoice

We're glad you're enjoying your multistreaming experience with your Switchboard Connect Account. Consider upgrading your Switchboard Live subscription to enhance your experience.

Upgrade Switchboard Subscription

Refunds and Cancellation Policy

Update Payment Method

Viewing Subscription Invoices

Trial Subscription

Canceling an Active Subscription

Learn how to change names, change password, change company name,etc

Account Management

This support article will walk the user through logging into their Switchboard account.

How to Log into your Switchboard Account

How to Log Out Switchboard Cloud

Want to access your Switchboard account without having to type in a password every time? By connecting your Google account, you can log in securely with a single click. This guide will show you exactly how to set it up in under a minute.

Connect Google with your Switchboard Account for an easier login

Update account details

Switchboard Cloud Sub Account feature

Overview of My Switchboard Account

Streamline your workflow by inviting staff and volunteers to help manage your Switchboard account. Whether you need help monitoring a marathon broadcast or covering multiple local districts, adding Team Members allows you to share the workload securely.

Add a Team Member to a Switchboard Account

Welcome to the team! If you have received an email invitation to join a Switchboard account, you are a few clicks away from collaborating on your organization's broadcasts.
Accepting this invitation lets you securely access the shared workflow and manage streams without setting up a new subscription. 


How to Accept a Team Member Invitation

Whether you've forgotten your password or simply want to update it, we've got you covered. This guide shows you exactly how to reset your password (when locked out) or change it (when logged in).

Change or Reset My Password

Using Two-Factor Authentication (2FA)

Your Team ID is a unique key that is linked to your subscription. If the Switchboard Cloud Support team requires additional information about your account for billing or support purposes, your Team ID will be helpful.